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Effective Date: 12/3/2024

These Terms of Service (“Terms”) govern your access to and use of the services provided by Sama Group UAE (referred to as “we”, “our”, or “us”). By using our services, you agree to comply with these Terms and all applicable laws and regulations.

1. Overview

Sama Group UAE is a leading provider of specialized services, including racking and shelving solutions, mezzanine floors, construction maintenance, and other related facility management services across the UAE. Our services are designed to meet the highest industry standards, ensuring that we provide reliable and quality solutions.

2. Services Provided

Sama Group UAE offers the following services:

  • Racking and Shelving Solutions: Custom-designed storage solutions for businesses, including heavy-duty shelving and racking systems.
  • Mezzanine Floor Installation: Design and installation of mezzanine floors to maximize storage and operational space.
  • Construction and Renovation Services: High-quality construction, renovation, and fit-out services for residential and commercial properties.
  • On-Call Maintenance and Repair: 24/7 maintenance and repair services to ensure the smooth operation of your systems and infrastructure.
  • Facility Management Services: Comprehensive facility management services, including electrical, plumbing, and mechanical work.

All services are provided with the utmost attention to detail, adhering to UAE’s legal and industry standards.

3. Use of Services

  • Eligibility: You must be at least 18 years old to use our services. By accessing and using our services, you affirm that you are eligible to enter into a contract.
  • Service Agreement: Once you accept a proposal or contract for our services, you agree to the specific terms related to the services outlined in that agreement, in addition to these general Terms.

4. Payment Terms

  • Pricing: Prices for services will be provided before the initiation of work. Additional costs may apply if the scope of work changes during the execution of the services.
  • Invoices and Payment: Invoices will be issued upon completion of services, unless otherwise agreed upon. Payments are due within [number] days from the invoice date.
  • Late Payments: Late payments may incur interest charges, and we reserve the right to suspend or terminate services for overdue payments.

5. Intellectual Property

All intellectual property rights related to the services, including but not limited to designs, documentation, software, and processes, remain the property of Sama Group UAE unless otherwise agreed upon in writing.

6. Privacy and Data Security

We take the privacy and security of your information seriously. We may collect, store, and use your data as necessary to provide our services. Please refer to our Privacy Policy for details about how we handle your data.

7. Client Responsibilities

  • Access and Cooperation: You agree to provide timely access to your premises and necessary resources for the completion of services.
  • Compliance with Laws: You are responsible for ensuring that all activities related to the services comply with applicable laws and regulations in the UAE.

8. Warranty and Liability

  • Workmanship Warranty: We offer a warranty for our services, which covers defects in materials and workmanship for [insert period] from the date of completion.
  • Limitation of Liability: Our liability for any damages arising out of the provision of services is limited to the total value of the contract or service fees paid by you. We are not responsible for indirect, consequential, or punitive damages.

9. Termination

Either party may terminate the agreement by providing written notice in case of breach of the Terms. We reserve the right to terminate services immediately in case of non-payment or unlawful conduct.

10. Governing Law

These Terms will be governed by and construed in accordance with the laws of the UAE. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in the UAE.

11. Modifications

We may update these Terms from time to time. When changes are made, we will notify you by updating the “Effective Date” at the top of this document. Continued use of our services after modifications signifies your acceptance of the updated Terms.

12. Contact Information

For questions, concerns, or clarifications regarding these Terms of Service, please contact us at:

Sama Group UAE
Phone: +971 54 481 2988
Email: [email protected]
Website: www.samaracking.ae